Driving Success with High-Volume Calls for India’s Leading B2B Marketplace
Problem Statement
The challenge was to effectively communicate the client’s promotional discounts to its existing and new retail merchants.
Awign’s Solution
We set up high impact calling solutions across 16 languages to engage merchants in their vernacular language.
Our trained telecalling executives communicated discounts in English/Hindi/Regional languages to merchants via a secure cloud platform with masking and recording.
Outcome & Impact
- 100k Calls Per Day
- 82% Connection Ratio
- 76,000+ Merchants Engaged